These Terms and Conditions ("Terms") govern your use of the Heritage Coins website (https://heritagecoins.com.au) and the purchase of any coins, banknotes, or related collectibles ("Products"). By accessing our site or placing an order, you agree to be bound by these Terms.

1. Eligibility & Accounts

Age Requirement: You must be at least 18 years old to purchase Products or register for an account.

Account Security: You are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately if you suspect unauthorised access.

2. Pricing & Availability

Market Volatility: Prices for numismatic items and bullion-related products may change without notice due to market fluctuations.

Stock Issues: We reserve the right to cancel or refund orders if an item is sold out before your order is processed or if a pricing error occurs.
Payment: Orders will not be dispatched until full payment is received and cleared.

3. Grading & Authenticity

Authenticity Guarantee: We provide a 100% authenticity guarantee on all items sold.

Grading Standards: Items are graded according to recognized standards (e.g., ANDA or IBNS). Grading is subjective; we strive for accuracy, but returns based solely on subjective grading differences are generally not accepted unless the item is "significantly different" from the description.

4. Shipping & Delivery

Address Accuracy: It is your responsibility to provide a correct and secure delivery address.

Insurance: While we take every care, we recommend selecting an insured shipping option at checkout. We are not liable for losses once a parcel is confirmed as delivered by the carrier.

5. Refund & Return Policy

Our refund policy is designed to align with the Australian Consumer Law.

Consumer Guarantees: You are entitled to a refund, repair, or replacement if an item is faulty, damaged during transit, or significantly different from the description/photographs.

Change of Mind: Due to the unique nature and market-linked value of rare coins and banknotes, we do not offer refunds for change of mind or market price drops.

Return Window: If you believe an item is eligible for a return under consumer guarantees, you must notify us within 7 days of delivery.

Condition of Returns: Items must be returned in their original, unopened packaging (e.g., capsules or certified slabs). Any tampering with the item's condition or packaging may void your right to a refund.

6. DMCA & Copyright Policy

Heritage Coins respects the intellectual property rights of others. This section outlines our procedure for handling copyright infringement notices.

Ownership: All content on this site, including images and text, is the property of Heritage Coins unless otherwise stated and may not be republished without written consent.

Notice of Infringement: If you believe your copyrighted work is being used on our site without authorisation, please send a "Takedown Notice" to our Designated Representative.

Required Information: Your notice must include:

Identification of the copyrighted work.
The URL or location of the allegedly infringing material on our site.
Your contact details (name, address, email).
A statement of "good faith belief" that the use is unauthorised.
A statement, under penalty of perjury, that the information in your notice is accurate.