Heritage Coins ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) and the Privacy Act 1988.

1. Information We Collect

We collect personal information that is reasonably necessary to provide our services, including:

Contact Details: Name, shipping/billing address, email address, and phone number.

Transaction Information: Details about products you have purchased, payment method (note: we do not store full credit card numbers), and purchase history.

Technical Data: IP address, browser type, and device information collected via cookies to improve site performance.

Identity Verification: In certain cases—such as high-value transactions or as required by Anti-Money Laundering (AML) laws—we may request identification documents.

2. How We Use Your Information

Your data is used primarily to manage your account and fulfill your orders. Specifically, we use it to:

Process and deliver your coins and banknotes.

Provide customer support and valuation services as requested.

Prevent fraud and secure our online store.

Send you marketing updates only if you have opted in; you can unsubscribe at any time.

3. Disclosure to Third Parties

We do not sell or rent your personal data. We only share information with third parties necessary to complete your transaction, such as:

Payment Processors: Like PayPal or bank transfer services.

Shipping Partners: Australia Post or private couriers to deliver your orders.

IT Services: Web hosting and analytics providers.

Legal Requirements: Where required by law or to protect our legal rights.

4. Data Security

We take reasonable steps to protect your information from misuse, loss, and unauthorised access. This includes:

Using SSL (Secure Socket Layer) encryption for all transactions.

Implementing secure password protocols for customer accounts.

Storing data in secure cloud-hosting environments.

5. Your Rights and Access

You have the right to access, update, or correct the personal information we hold about you.

Access: You may request a copy of your data at any time by contacting us.

Correction: If your details change, please update them via your account dashboard or notify us directly.

6. Contact Us

If you have questions about this policy or wish to make a privacy complaint, please contact our Privacy Officer:

Heritage Coins

Email: sales@heritagecoins.com.au
Website: www.heritagecoins.com.au