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<span class="Yjhzub" jsaction="" jscontroller="zYmgkd" data-sfc-root="c" jsuid="wKvZUe_1k" data-sfc-cb="" data-complete="true" data-processed="true" data-copy-service-computed-style="font-family: "Google Sans", Arial, sans-serif; font-size: 16px; font-weight: 600; margin: 0px; text-decoration: none; border-bottom: 0px none rgb(10, 10, 10);" style="font-family: "Google Sans", Arial, sans-serif; font-weight: 600; margin: 0px; border-bottom: 0px none rgb(10, 10, 10);">Never clean your coins.<!--TgQPHd|[]--> Using chemicals, cloths, or even soap can strip the original "mint lustre" and leave microscopic scratches. A cleaned coin can lose up to 90% of its numismatic value. Always keep them in the condition you found them.
Avoid cheap plastic albums which contain PVC; over time, this releases a green, oily residue that corrodes coins. We recommend using <span class="Yjhzub" jsaction="" jscontroller="zYmgkd" data-sfc-root="c" jsuid="wKvZUe_1t" data-sfc-cb="" data-complete="true" data-processed="true" data-copy-service-computed-style="font-family: "Google Sans", Arial, sans-serif; font-size: 16px; font-weight: 600; margin: 0px; text-decoration: none; border-bottom: 0px none rgb(10, 10, 10);" style="font-family: "Google Sans", Arial, sans-serif; font-weight: 600; margin: 0px; border-bottom: 0px none rgb(10, 10, 10);">PVC-free Mylar flips<!--TgQPHd|[]-->, acid-free album pages, or professional coin capsules to keep your collection pristine for decades.
A "Mule" occurs when the "heads" and "tails" dies are accidentally mismatched at the Mint. An "Error" refers to mechanical mishaps like die chips (e.g., the Rabbit Ear Dollar) or off-centre strikes. Because these are unintentional, they are rare and highly sought after by collectors.
<span class="Yjhzub" jsaction="" jscontroller="zYmgkd" data-sfc-root="c" jsuid="wKvZUe_1a" data-sfc-cb="" data-complete="true" data-processed="true" data-copy-service-computed-style="font-family: "Google Sans", Arial, sans-serif; font-size: 16px; font-weight: 600; margin: 0px; text-decoration: none; border-bottom: 0px none rgb(10, 10, 10);" style="font-family: "Google Sans", Arial, sans-serif; font-weight: 600; margin: 0px; border-bottom: 0px none rgb(10, 10, 10);">Proof coins<!--TgQPHd|[]--> are struck multiple times using specially polished dies to create a mirror-like finish and are intended for collectors. <span class="Yjhzub" jsaction="" jscontroller="zYmgkd" data-sfc-root="c" jsuid="wKvZUe_1b" data-sfc-cb="" data-complete="true" data-processed="true" data-copy-service-computed-style="font-family: "Google Sans", Arial, sans-serif; font-size: 16px; font-weight: 600; margin: 0px; text-decoration: none; border-bottom: 0px none rgb(10, 10, 10);" style="font-family: "Google Sans", Arial, sans-serif; font-weight: 600; margin: 0px; border-bottom: 0px none rgb(10, 10, 10);">Uncirculated (UNC) coins<!--TgQPHd|[]--> are struck once and are intended for general use but have been taken directly from the mint before entering public hands. Proofs have much lower mintages, making them more valuable.
Unless stated otherwise and for unique or high-value items, we use <span jsaction="" jscontroller="zYmgkd" data-sfc-root="c" jsuid="wKvZUe_w" data-sfc-cb="" data-complete="true" data-processed="true" data-copy-service-computed-style="font-family: "Google Sans", Arial, sans-serif; font-size: 16px; font-weight: 600; margin: 0px; text-decoration: none; border-bottom: 0px none rgb(10, 10, 10);" style="font-family: "Google Sans", Arial, sans-serif; font-weight: 600; margin: 0px; border-bottom: 0px none rgb(10, 10, 10);">"Actual Image"<!--TgQPHd|[]--> photography, meaning the product pictured is the exact one you are buying. For modern, bulk-released items (like new RAM $2 rolls), we use "Stock Images" as the condition is uniform across the batch.
These are coins that were sent for professional grading within the first 30 days of the Mint releasing them. Collectors value these because they are struck from the freshest dies, often resulting in a crisper, more detailed finish than coins produced later in the minting run.
Mintage is the total number of a specific coin or note ever produced. In numismatics, <span class="Yjhzub" jsaction="" jscontroller="zYmgkd" data-sfc-root="c" jsuid="suk0De_w" data-sfc-cb="" data-complete="true" data-processed="true" data-copy-service-computed-style="font-family: "Google Sans", Arial, sans-serif; font-size: 16px; font-weight: 600; margin: 0px; text-decoration: none; border-bottom: 0px none rgb(10, 10, 10);" style="font-family: "Google Sans", Arial, sans-serif; font-weight: 600; margin: 0px; border-bottom: 0px none rgb(10, 10, 10);">rarity is the primary driver of value<!--TgQPHd|[]-->. A beautiful coin with a mintage of 10 million (like most circulating $1 coins) will rarely be worth more than face value, whereas a coin with a mintage of only 5,000 is likely to appreciate in value.
A <span class="Yjhzub" jsaction="" jscontroller="zYmgkd" data-sfc-root="c" jsuid="suk0De_1b" data-sfc-cb="" data-complete="true" data-processed="true" data-copy-service-computed-style="font-family: "Google Sans", Arial, sans-serif; font-size: 16px; font-weight: 600; margin: 0px; text-decoration: none; border-bottom: 0px none rgb(10, 10, 10);" style="font-family: "Google Sans", Arial, sans-serif; font-weight: 600; margin: 0px; border-bottom: 0px none rgb(10, 10, 10);">Proof<!--TgQPHd|[]--> coin is the highest quality, featuring mirror-like backgrounds and frosted designs. A <span class="Yjhzub" jsaction="" jscontroller="zYmgkd" data-sfc-root="c" jsuid="suk0De_1c" data-sfc-cb="" data-complete="true" data-processed="true" data-copy-service-computed-style="font-family: "Google Sans", Arial, sans-serif; font-size: 16px; font-weight: 600; margin: 0px; text-decoration: none; border-bottom: 0px none rgb(10, 10, 10);" style="font-family: "Google Sans", Arial, sans-serif; font-weight: 600; margin: 0px; border-bottom: 0px none rgb(10, 10, 10);">Frosted Uncirculated<!--TgQPHd|[]--> coin has a uniform, satiny finish across the whole surface. While both are collector-grade, Proofs are generally more expensive due to the complex minting process.
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